Privacy Policy
Privacy Policy
Colombo International Airport Hotel (“CIAH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our guests, visitors, business partners, and website users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with internationally recognized hospitality industry standards and applicable Sri Lankan laws.
By accessing our website, making a reservation, staying at our hotel, or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, through third-party booking partners, travel agents, corporate clients, or automatically through our digital platforms.
This information may include:
Personal Identification
- Full name
- Nationality
- Date of birth
- Gender (where applicable)
- Passport or National Identity Card information
- Visa information (where required)
Contact Information
- Email address
- Telephone number
- Postal address
- Emergency contact information
Reservation Information
- Arrival and departure dates
- Flight details
- Room preferences
- Special requests
- Loyalty membership details
- Travel companion information
Payment Information
- Credit or debit card details
- Billing address
- Payment history
- Invoices
- Transaction records
Payment card information is processed using secure PCI-DSS compliant payment providers. CIAH does not permanently store complete credit card numbers unless specifically authorized for approved business purposes.
Stay Information
During your stay we may collect information relating to:
- Guest preferences
- Dining preferences
- Spa or wellness bookings
- Event attendance
- Restaurant reservations
- Concierge requests
- Guest feedback
- Maintenance requests
- Incident reports
Technical Information
When using our website or digital services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Website usage statistics
- Session information
2. CCTV Surveillance
For the safety and security of guests, visitors, employees, and hotel property, CCTV surveillance operates in selected public areas throughout the hotel.
CCTV recordings may be used for:
- Crime prevention
- Security investigations
- Accident investigations
- Emergency response
- Protection of guests and staff
- Compliance with legal obligations
Private guest rooms are never monitored by CCTV.
3. How We Use Your Information
We use personal information to:
- Process hotel reservations
- Confirm bookings
- Provide accommodation services
- Process payments
- Verify guest identity
- Comply with immigration and regulatory requirements
- Deliver requested hotel services
- Respond to guest inquiries
- Improve guest experience
- Manage customer relationships
- Provide customer support
- Conduct quality assurance
- Prevent fraud
- Protect hotel property
- Maintain security
- Send reservation confirmations
- Provide requested marketing communications
- Conduct guest satisfaction surveys
- Improve our services
- Fulfill legal obligations
4. Marketing Communications
With your consent, CIAH may send information regarding:
- Promotional offers
- Special packages
- Seasonal promotions
- Events
- Restaurant promotions
- Loyalty offers
- Hotel news
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.
5. Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Personalize user experience
- Enhance website security
Users may disable cookies through their browser settings; however, some website functions may become unavailable.
6. Sharing of Personal Information
CIAH does not sell personal information.
We may share personal information only when necessary with:
- Payment processing providers
- Booking platforms
- Travel agents
- Tour operators
- Corporate clients
- Government authorities where legally required
- Immigration authorities
- Law enforcement agencies
- Professional advisers
- Insurance providers
- IT service providers
- Cloud hosting providers
- Marketing service providers acting on our behalf
All third parties are expected to maintain appropriate confidentiality and security standards.
7. International Data Transfers
As an international hospitality provider serving guests from around the world, personal information may be processed or stored in countries outside Sri Lanka by trusted service providers.
Where international transfers occur, CIAH will implement appropriate safeguards to protect personal information consistent with internationally accepted privacy standards.
8. Data Security
CIAH maintains appropriate administrative, technical, and physical safeguards designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures include:
- Secure networks
- Encryption where appropriate
- Access controls
- Staff confidentiality obligations
- Regular security monitoring
- Secure payment processing
- Restricted access to sensitive information
Although we employ commercially reasonable safeguards, no system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet contractual obligations
- Comply with applicable laws
- Resolve disputes
- Enforce agreements
- Meet accounting and taxation requirements
Information is securely deleted or anonymized when no longer required.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to certain processing activities
- Withdraw consent
- Request data portability where applicable
- Lodge a complaint with the appropriate regulatory authority
Requests may require identity verification.
11. Children's Privacy
CIAH does not knowingly collect personal information directly from children without the consent of a parent or legal guardian.
Information relating to minors may be collected solely for reservation and accommodation purposes when provided by a parent, guardian, or authorized adult.
12. Third-Party Websites
Our website may contain links to third-party websites including booking platforms, airlines, travel agencies, payment providers, and social media platforms.
CIAH is not responsible for the privacy practices or content of these external websites. Users are encouraged to review the privacy policies of any third-party services they access.
13. Legal Compliance
CIAH may disclose personal information where required to:
- Comply with legal obligations
- Respond to lawful government requests
- Protect the rights of CIAH
- Prevent fraud
- Protect guests and employees
- Enforce our terms and conditions
- Respond to emergencies affecting health or safety
14. Changes to This Privacy Policy
CIAH reserves the right to amend this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or hotel services.
Updated versions will be published on our official website with the revised effective date.
15. Contact Us
For questions regarding this Privacy Policy or the handling of personal information, please contact:
Data Protection & Privacy Officer
Colombo International Airport Hotel (Pvt) Ltd
124 (No. 21A), Dambuwewatta Road
Katunayake 11450
Sri Lanka
Telephone: +94 11 222 1222
Email: privacy@colomboairporthotels.com
Consent
By making a reservation, using our website, staying at Colombo International Airport Hotel, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein, where such consent is required by applicable law.